On February 9, 2017 we received increased time out reports on our transfer report due to response time on the Stripe API. In order to ensure stability of the transfer report we decreased the max transfers from Stripe from 100 to 25. We’ll continue to monitor the situation…

Today we shipped two bug fixes related to the Email Token system, specifically in the functions that use gsub to substitute tokens for actual values. After reports of certain tokens being replaced with blank spaces, we were able to replicate when using tokens that provided non-string values. In…

Earlier this week we saw increased error reports related to the dedicate donation feature. Donations were processing properly and there were no failures in transactions related to this bug. The issue only impacted accounts where a dedicate email template was set to go out when a donor elected…

Today we deployed a quick update to the Donor Perfect integration that impacts the way we determine a matching record. Initially we determined a match by looking at many characteristics of a record, eg first name, last name, street address, phone, email. This was causing a lot of…

API v1.2.0 provides stability to the Email Token system. Last night we released an update to the API that focused on providing more stability to the email token system. We were seeing increasing error ratios in token to value replacement and have reworked that system to ensure stability….